Refund policy

Last updated: October 2026

At TwirlBloom, we want you to feel confident when purchasing our digital crochet patterns.

Because our products are digital files delivered electronically, our refund policy is different from that of physical products.

Digital Products

All crochet patterns sold on TwirlBloom are digital PDF files.

Once a digital product has been purchased and made available for download, the sale is generally considered final.

For this reason, we normally do not offer refunds, returns, or exchanges for downloaded digital products.

When a Refund May Be Considered

We may consider a refund in limited situations, including:

  • You were charged more than once for the same order
  • You purchased the same pattern twice by mistake
  • The file is corrupted or cannot be opened and we are unable to provide a working replacement
  • You received the wrong digital file
  • A technical issue on our website prevented you from accessing the product and we are unable to resolve it

Refund requests are reviewed on a case-by-case basis.

Download Problems

If you have trouble downloading or opening your crochet pattern, please contact us before requesting a refund.

We will first try to help you access the file or provide a replacement copy.

Please make sure you have a compatible PDF reader installed on your device.

Pattern Skill Level and Results

Our crochet patterns may include information about recommended skill level, materials, hook sizes, yarn types, and other project details.

Please review the product description carefully before purchasing.

We cannot offer refunds based solely on:

  • Change of mind
  • Difficulty completing the pattern
  • Differences in personal crochet skill level
  • Yarn or material substitutions
  • Differences in finished size caused by gauge, tension, yarn, hook size, or technique

Accidental Purchases

If you purchased a pattern by mistake and have not downloaded or accessed the file, please contact us as soon as possible.

We may review the request depending on the circumstances.

Duplicate Purchases

If you accidentally purchase the same pattern more than once, contact us with your order details.

We will review the duplicate transaction and may issue a refund for the additional purchase.

Refund Processing

If a refund is approved, it will normally be returned to the original payment method.

Processing times may vary depending on your bank, card provider, or payment service.

Contact Us

If you experience a problem with your purchase, please contact us and include:

  • Your name
  • Order number
  • Email address used for the order
  • Name of the crochet pattern
  • A short description of the issue

We will do our best to resolve the problem as quickly as possible.